These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
This site is owned and operated by Berkeley Weston Ltd of Business Box, Oswin Road, Leicester LE3 1HR If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can write to us at the aformentioned address or call 0116 2795044.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Berkeley Weston Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
4. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for goods that you order are as set out in our website.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
Our DIY probate pack is priced at £29. The pack contains a Guide providing instructions how to obtain probate, sample letters and forms.
8. Payment terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
9. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
10. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
11. Cancellation rights
11.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
11.2 You have a right to cancel this agreement in writing to be received by the Company at the postal address or the email address below within 60 working days of the date of purchase.
11.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
12.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
12.1.1 to make good any shortage or non-delivery;
12.1.2 to replace or repair any goods that are damaged or defective; or
12.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
12.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
12.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
12.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from to time.
14. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
15. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
18. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
19. Our obligations
19.1 We will deliver access to the DIY Probate Pack by electronic download within 48 hours of purchase.
19.2 Access to the telephone helpline is during normal office hours 9.00 am – 5.30 pm Monday to Friday.
19.3 We do not provide formal legal advice. The telephone helpline is to provide general guidance and support only.
19.4 Specific issues may arise which are outside the scope of the eGuide. The information in the Eguide is for general guidance only and should not be considered to be full or comprehensive advice in relation to the administration of estates. Reliance on the guide is entirely at the reader’s own risk. The eGuide does not replace the need to take professional legal advice. The author accepts no responsibility for any errors or omissions. The author does not accept responsibility for loss occasioned to any person acting, or failing to act, as a result of the content of the eGuide.
19.5 We comply with the PCI DSS compliance – Payment Card Industry Data Security Standards (PCI DSS). We do not store or retain details of your payment method e.g. credit card details.
19.6 Conditions relating to the 110% money back guarantee. You must email firstname.lastname@example.org within 60 days of purchase requesting a refund & provide a reason why the product has not met your expectations. Only one 110% refund is permitted per individual customer, card or paypal account. Multiple refunds are specifically not permitted under the terms of this offer. The company reserves the right to withdraw this offer without notice at any time.
20.1 If you are not happy with any aspect of service provided by the Company, you should first of all contact Nicola Haynes whose telephone number is 0116 2795165.
20.2 If you wish to make a complaint about any aspect of service provided by the Company, you must, in the first instance write to Nicola Haynes. She will acknowledge your letter within 7 days of receipt and then investigate the circumstances of your compliant and write to you with the results of her investigation within a further 21 days.
Berkeley Weston Ltd is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
(a) To register you with our website and to administer it.
(b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
Philip Weston, Berkeley Weston Ltd, Business Box, Oswin Road, Leicester LE3 1HR